Yes! Every product sold at Lumo Tech LLC is 100% genuine, brand-new, and factory-sealed. We source all products from authorized U.S. distributors to ensure authenticity. All electronics come with the manufacturer’s official warranty for added peace of mind.

Currently, we ship to U.S. addresses only. All orders are shipped from authorized U.S. ware houses to ensure fast delivery and reliable tracking.

• Orders are processed within 1–3 business days.
• Most shipments arrive within 3–7 business days after processing.
• Tracking numbers are provided for every order, so you can monitor your package.

If your product arrivesdamaged or defective, please contact us immediately at lumotechllc@hotmail.com or720 604 8451. We will guide you through the return process and ensure a full refund or replacement, in compliance with our 30-day return policy.

Yes! All products are covered by the manufacturer’s official warranty. Warranty details vary by brand and product type. Contact us for specific warranty information.

• Return Window: 30 days from delivery date.
• Condition: Items must be unopened, factory-sealed, and in original packaging.
• Refunds: Processed within 5–7 business days after receiving the returned product.
• Opened or Damaged Items: Partial refunds may apply; full refund not guaranteed.
• Exchanges: Direct exchanges are not offered; please place a new order if needed.

Note: Disputes outside the 30-day window or for reasons not covered by this policy are not eligible for a refund, consistent with Affirm’s compliance guidelines.

We are happy to assist you with any questions or concerns:

• Email: lumotechllc@hotmail.com
• Phone: +1 720 604 8451
• Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM CST

Our team responds within 24–48 hours.

Yes! We are an Affirm-approved merchant, which allows you to split your purchase into affordable payments. All orders processed through Affirm are secure, compliant, and protected.

Payments on Lumo Tech LLC are processed securely via Shopify Payments, Affirm, and other authorized processors. We donot store sensitive payment informationon our servers.

• Authenticity Guarantee: Every item is genuine and factory-sealed.
• U.S. Shipping & Tracking: Fast, reliable, and fully trackable.
• Manufacturer Warranty: Peace of mind with every purchase.
• Affirm-Compliant Policies: Transparent returns, refunds, and dispute handling to ensure eligibility for financing.